Localized Customer Case Study
Our long‑term cooperative partner is a hospitality supply wholesaler operating in Spain. Before cooperating with Newbase, this client sourced assorted Guest Room Disposable Supplies including Body Wash, Shampoo, Conditioner, Body Lotion and Soap from multiple Asian suppliers. Previous supply defects were obvious: inferior sealing structure caused leakage rate reaching 10.8%, unstable batch fragrance triggered large volumes of hotel guest complaints. Monthly product rejection rate hit 12.1%, resulting in losing 23% of downstream small‑hotel clients.
After switching to our Wavedelisle 40ml herbal hotel body wash and supporting amenity series, obvious measurable improvements appeared within 8‑month continuous cooperation. Product leakage rejection rate dropped to 1.0%, guest positive review rate for bath‑care toiletries increased from 64% to 87%. Previously lost hospitality clients returned for re‑ordering, overall downstream‑client retention rate rose by 3…