Localized Customer Case Study
Our long‑term cooperative partner is a hospitality supply wholesaler based in Portugal. Before cooperating with Newbase, this client sourced mixed Guest Room Disposable Supplies including Conditioner, Shampoo, Body Wash, Body Lotion and Soap from several Asian suppliers. Previous supply issues stood out: poor sealing performance of cheap bottles, leakage rate reached 11.4%, batch‑to‑batch scent fluctuation triggered many hotel guest complaints. Monthly product rejection rate hit 12.6%, which made them lose 24% of downstream small‑hotel clients.
After switching to our Wavedelisle 40ml herbal hotel conditioner and matched amenity series, measurable improvements occurred within 8‑month continuous cooperation. Product leakage rejection rate dropped to 1.1%, guest positive review rate for hair‑care toiletries rose from 65% up to 88%. Their lost hospitality clients returned, overall downstream‑client retention rate increased by 32%. This wholesaler expanded the…